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Overcoming cash flow issues

Newport Mental Health serves 2,000 people in need every year. But when the state of Rhode Island changed its Medicaid payment process, CEO Jamie Lehane suddenly faced a cash flow crunch. Through no fault of the agency’s, receivables lagged by months. Without working capital, all their services were threatened.

A cash flow plunge would be a red flag for many banks—and make them shy away from lending more money. Jamie Lehane got a different response from Webster.

“Rather than panicking like some banks would, Webster looked closely at our profit and loss statement. They saw that our business was fundamentally strong.” —Jamie Lehane, Newport Mental Health

As a result, Webster provided an extended line of credit, helping to ensure that Newport Mental Health not only survived, it thrived. Today, it’s expanding its services. A closer look at cash flow—and a diligent approach to business management—turned a moment of crisis into an opportunity for growth.

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